At sky338, protecting your personal information is a core commitment, not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
Six principles that govern how sky338 handles your personal data
All data exchanged between your device and sky338 is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information travel over a fully secured connection at all times.
sky338 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used exclusively to deliver, maintain, and improve the services you have signed up for.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request through our support team and we will respond within 30 days as required by applicable data protection standards.
sky338 uses cookies and similar tracking technologies solely to maintain session state, analyze platform performance, and personalize your experience. We do not deploy third-party advertising trackers without your awareness.
Personal data is stored on access-controlled, encrypted servers. Only authorized sky338 personnel with a demonstrated business need are permitted to access your data. All internal access is logged and audited.
sky338 does not knowingly collect data from individuals under the age of 21. If we discover that a minor has provided personal information, that data will be deleted immediately and the associated account closed.
Scope of This Policy: This Privacy Policy applies to all personal data collected by sky338 through the website at https://sky338.cam, its mobile-optimized interface, customer support channels, and any related services. By registering an account or continuing to use sky338, you acknowledge that you have read and understood this policy and consent to the data practices described herein.
sky338 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal information of every individual who interacts with our online sportsbook and casino platform. This Privacy Policy is designed to provide clear, honest, and complete disclosure of our data practices so that you — as a player, visitor, or prospective member — can make fully informed decisions about the information you share with us.
We primarily serve players residing in Indonesia, including users in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and beyond. Where applicable, our data practices align with internationally recognized data protection standards and the expectations of our international gaming license.
This policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and sky338. Terms not defined in this policy carry the meanings assigned to them in the Terms & Conditions.
The personal data sky338 collects falls into the following categories:
Full legal name, date of birth, gender, nationality, and national identity number as shown on your KTP (Kartu Tanda Penduduk — Indonesian national identity card) or equivalent government-issued document.
Email address, Indonesian mobile phone number, and residential address including city (e.g., Jakarta, Surabaya, Bandung) and province.
Username, hashed and salted password, security questions and answers, two-factor authentication settings, login history, and session metadata. Passwords are stored exclusively in irreversibly hashed form — sky338 never stores or has access to your plain-text password.
Bank account details (bank name, account number, account holder name) for supported institutions including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata; e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers (all denominated in IDR).
Photographs and scans of government-issued identity documents, selfie images submitted for liveness verification, and supplementary documents provided during enhanced due diligence processes.
Bet history, wager amounts, game preferences, session durations, sports markets accessed (including BRI Liga 1, EPL, Champions League, and other competitio ns), bonus participation records, and responsible gaming tool settings.
IP address, browser type and version, operating system, device type, screen resolution, time zone setting (typically WIB, UTC+7), referring URL, pages visited, click-stream data, and error logs generated during your use of the Platform.
Records of all communications between you and sky338, including live chat transcripts, email correspondence, and support ticket history. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Sensitive Data Notice: sky338 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless strictly required by law or specifically requested for responsible gaming support purposes. If such data is inadvertently received, it will be deleted promptly.
sky338 collects personal data through the following means:
sky338 uses the personal data it collects for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, Contact, Authentication |
| Identity verification (KYC) | Identity, KYC Verification, Financial |
| Processing deposits and withdrawals | Financial, Identity, Authentication |
| Delivering gaming services and settling bets | Gaming Activity, Financial, Authentication |
| Bonus and promotion administration | Gaming Activity, Financial, Identity |
| Customer support and dispute resolution | Identity, Contact, Communications, Gaming Activity |
| Fraud prevention and AML compliance | All categories as required |
| Platform security and technical maintenance | Technical & Device, Authentication |
| Responsible gaming monitoring | Gaming Activity, Financial, Communications |
| Platform analytics and improvement | Technical & Device, Gaming Activity |
| Regulatory reporting and legal compliance | Identity, Financial, KYC Verification |
| Personalized content and promotions (with consent) | Gaming Activity, Contact, Technical & Device |
sky338 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by law.
sky338 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
sky338 shares personal data only with the following categories of third parties and only to the extent strictly necessary for the stated purpose:
sky338 does not sell, lease, or otherwise commercially transfer your personal data to any third party. Any data shared with the categories listed above is governed by contractual data processing agreements that prohibit those parties from using your data for their own independent commercial purposes.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring event involving sky338, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address before your data becomes subject to a materially different privacy policy as a result of such a transaction.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device on subsequent visits, maintain your session, and remember your preferences. sky338 uses cookies and similar technologies including local storage, session tokens, and browser fingerprinting (for fraud detection purposes only).
You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform — for example, you may be required to log in on every visit if session cookies are blocked. sky338 does not currently support a granular in-Platform cookie preference center; browser-level controls are the primary mechanism for managing optional cookies.
sky338 retains personal data for no longer than is necessary to fulfill the purpose for which it was collected, subject to the minimum retention periods required by applicable law and licensing obligations. The following general retention schedule applies:
On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to any identifiable individual.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by sky338:
Request a copy of all personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of data where retention is no longer justified.
Request that we limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw previously given consent for optional processing at any time.
Request human review of any significant automated decision affecting you.
To exercise any of the rights listed above, please contact sky338's support team via live chat or email (see Section 14). We will acknowledge your request within 5 business days and aim to fulfill it within 30 calendar days. In complex cases, we may extend this period by a further 30 days with written notification and explanation.
Please note that certain rights — in particular the right to erasure — may be limited where retention is required to comply with a legal obligation, such as AML record-keeping requirements. In such cases, we will explain the specific legal basis for retaining the data in question.
sky338 implements a layered security architecture to protect personal data from unauthorized access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:
Security Incident Reporting: If you suspect that your sky338 account has been accessed without your authorization, or if you discover a potential security vulnerability in the Platform, please contact our support team immediately via live chat. Prompt reporting helps us protect both your account and the broader player community.
While sky338 takes all reasonable measures to protect your data, no digital transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password that you do not share with any other website or service.
As an internationally operated platform, sky338 may transfer your personal data to servers and service providers located outside Indonesia. Such transfers occur, for example, when game content is delivered by studios operating servers in Europe or Asia, or when cloud infrastructure is hosted in a jurisdiction other than Indonesia.
Whenever personal data is transferred internationally, sky338 ensures that appropriate safeguards are in place. These safeguards include standard contractual data processing agreements that bind recipients to data protection standards substantially equivalent to those described in this policy, and that restrict use of the data to the specific purpose for which it was shared.
By using sky338, you acknowledge and consent to the transfer of your personal data to servers and processors outside of Indonesia as described in this section, subject always to the protections stated above.
sky338's services are strictly available to individuals who are at least 21 years of age. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. Our registration process requires disclosure of date of birth, and accounts where the stated age is below 21 are rejected automatically.
If you are a parent or guardian and believe that a minor in your care has submitted personal data to sky338, please contact us immediately at [email protected]. Upon verification of your concern, we will promptly delete the relevant data and close the associated account. We strongly recommend using parental control software to prevent minors from accessing online gambling websites.
sky338 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing new categories of data collection, new sharing arrangements, or significant changes to retention periods — we will notify you by sending an email to your registered address and by posting a prominent notice on the Platform for at least 14 days prior to the changes taking effect.
For minor, non-material updates (such as clarifications of existing practices or corrections of typographical errors), we may update the "Last Updated" date at the top of this page without direct notification. We encourage you to review this page periodically to stay informed about how sky338 protects your information.
Your continued use of the Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sky338 handles your personal data, please reach out through the following channels:
For data subject rights requests (access, rectification, erasure, portability, and others described in Section 9), please contact our support team via live chat or email and state clearly that you are submitting a formal data subject rights request. We will guide you through the verification and fulfillment process promptly.
Related Policies: This Privacy Policy forms part of sky338's broader legal framework. We recommend reviewing our Terms & Conditions and our Responsible Gaming page to fully understand your rights and obligations as a sky338 member.
Have questions about how your data is protected? Our support team is available around the clock. You can also explore our full Terms & Conditions or learn about responsible gaming.